ITUM help desk promotes a ticketing system to submit all the queries. All the registered users in Academic, Academic support, Administrative, Technical and Non-Academic staffs and Students can access the system by authenticating through the University E-mail username and Password via;
http://helpdesk.itum.mrt.ac.lk/login.php
We help to address the following issues through the help desk.
- Username & Password:
- Reset the password
- Forgot the password
- Internet and Network Services:
- Network connection related issues
- Email:
- Create the Staff Email addresses and troubleshoot the mail client issues.
- Desktop Softwares:
- Issuing academic related software for students and staff.
- Moodle:
- Moodle password reset for the students and LMS related issues for staff.
- Zoom:
- Create Zoom accounts for staff and troubleshoot zoom related issues.
- Computers & Printers:
- Basic University hardware issues that related to Computers and Printers.
Frequently asked questions (FAQ)
- What is the ITUM Help Desk?
- ITUM Help Desk supports to solve ITUM user account issues, network issues etc.
- Who can access the Help Desk?
- ITUM staff and students only.
- Do we need to install any specific software to access the Help Desk?
- No
- Do I need to pay to access the Help Desk?
- No. It is a free service provided by ITUM Network team.
- Can we access the Help Desk through the mobile phone?
- Yes.
- How to open a ticket in the Help Desk? Click Here
- How to reset the password of the ITUM user account? Click Here
- How to synchronize ITUM email with your personal mail? Click Here
- How to request a staff email account? Click Here
- How to obtain academic-related software?
- For ITUM users only Click Here